Listed below are some common situations and their resolution. Click on the appropriate Situation to see the appropriate answer.
(Occasionally, some situations will require additional documentation.)
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| Q: How do I change my address? |
| A: Please notify us of any change of address as promptly as possible. For protection of our interest owners, we will not accept address change requests by telephone. Your request must be in writing and include an owner signature or the signature of a documented agent. Please include your owner number, old address, new address and a daytime telephone number. You may also use our Owner Inquiry form located under the “Forms” link. We will contact you if further information is required. EMail your request to the appropriate contact (see contact information below). |
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| Q: I have not received my check. What should I do? |
A: It is most likely that your account has not yet reached the minimum pay status. We remit revenue payments when your balance has reached $25. Amounts over $10, but under the minimum pay amount, are paid annually in July.
Payments may be in suspense if a situation has occurred to create uncertainty as to ownership. These situations may include notice of death, address changes, transfer or assignment of interest, or a legal dispute. Payments due are accumulated in your account and released to the appropriate party when the issues are resolved. |
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| Q: I believe my check was lost / stolen. What should I do? |
| A: If you believe your check was lost or stolen, please use the Owner Inquiry Form (located under the “Forms” link) to advise us of the situation. We will stop payment on the check and the amount can be re-issued; usually with the following month’s check. |
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| Q: When will I receive my check? |
| A: Monthly checks are issued by Atlas Pipeline Mid-Continent LLC, on the 25th of every month. Checks for Atlas Pipeline WestOK, Atlas Pipeline WestTex, and Elk City Oklahoma Pipeline, LP are issued on the last day of every month. If you have not received your check by the 15th of the following month, please contact the appropriate Division Order Department (see contact information below). |
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| Q: Can I set up direct deposit? |
| A: Yes. We offer electronic funds transfer (EFT) for owners. It is provided for your convenience and is at no cost to the owner. If you elect to receive EFT payments, your check detail will be mailed to you. Please complete the EFT Authorization form from the Owner Relations “Forms” Section and be sure to attach a voided check or deposit slip for verification purposes. |
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| Q: Can I add my spouse or child to my account? |
| A: In order to add someone to your account, you will need to provide the appropriate legal documentation. You must file a deed, assignment, or other document that conveys the interest from you to you AND the person you wish to add to the account. You must then provide us with a copy of that document after it has been recorded in the county where the property is located. If you would like us to suspend payment until you are able to complete the conveyance, please contact our Division Order team. |
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| Q: My mother/father/sister, etc. has passed away. How do we transfer his/her interest? |
| A: The death of a loved one can be a very difficult time and we would like to extend our deepest condolences for your loss. We would like to provide the most excellent service to assist you with this issue. Please consult our “Ownership Change” link for required documentation for various issues. |
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| Q: I would like to sell my interest. Will your company buy it? |
| A: Neither Atlas Pipeline Mid-Continent LLC, nor its affiliates purchase revenue interests. We cannot refer you to any particular entity that may be interested. It is our recommendation that you consult with your legal counsel and/or contact an Oil and Gas Broker in the county where the property is located. |